Return Policy
If you receive a product that does not fit or suit you for any reason, you can return it within 15 days of receipt and exchange it for another product, size, or color, or request a refund.
If you have received a defective product or discovered an error regarding your order, please call us immediately at +30 211 800 5110 or email us at [email protected].
Important:You must contact us as soon as possible before taking any action to inform us of the return and the reason for it. Our customer service team will immediately reserve your replacement item to ensure it does not go out of stock while we wait for your return. Exchanges and refunds are processed only after we have received the returned item at our headquarters and confirmed that it meets all the conditions listed below.
The exchange fee is 4€. This covers the cost of your return shipping and the shipping of the new item to you.
You pay this amount upon delivery of your new item via Cash on Delivery (COD), along with any price difference for the new products.
If the new products are of lower value than the original ones, the exchange fee (4€) is deducted from the difference. Any remaining balance will be refunded via bank deposit or credited for a future order.
Bulky Items:For exchanges of bulky items (skis, snowboards, snowboard & motocross boots, skimboards, rollers, scooters), the exchange fee is 10€.
Refunds are made using the same method as your original payment.
COD or Bank Deposit: The refund will be made to the bank account you provide on the Return Form included in your parcel.
Credit/Debit Card or PayPal: The amount will be refunded to the respective card or account.
Refunds are processed within 4-6 working days after we receive your return. This time is required for our team to inspect the condition of the returned products. If a product is not in its original condition, the refund will be denied, and the item will be returned to the customer at their own expense. You will be notified via email, phone, or SMS once the refund is complete.
If you return an order that originally had Free Shipping, we will refund the product value minus 5€. This covers the cost of both shipments (3€ for the initial delivery + 2€ for the return).
If you return an order for which you paid shipping (3€), we will refund the product value minus 2€ (the cost of the return).
Once you have contacted customer service to declare your return, follow these steps:
1. Form & Receipt: Carefully fill out the Return Form enclosed in your order and place it inside the package along with the Proof of Purchase (Receipt).
Packaging:Pack the items carefully. Place the products inside the original bag they came in, and then inside the box. You may use the original box if it is in good condition.- Condition: Ensure the product is in its original condition ("As New"). It must not be used (other than for trying it on), and tags must not be removed.
- Shoes: Place the shoebox inside another shipping box (do not tape or label the shoebox directly). Do not remove the internal protective paper.
- You can drop the parcel off at your nearest ELTA Courier branch or call them to arrange a pickup. Find a branch here: ELTA Courier Network or call 11120.
- Send the parcel at our expense (Recipient's Charge) to: Skateshop.gr 2km Volou-Larisas Volos, Greece P.C. 38445 Phone: +30 211 800 5110
If you use any courier other than ELTA Courier, the shipping costs are borne exclusively by the customer.
Conditions for Acceptance:
- Products must be "As New" (unworn, with tags attached). Shoes must not have been worn outdoors.
- Original packaging must be undamaged.
- Returns must be made within 15 days.
- In case of a company error or defective product, the customer is not charged any exchange fees.
You can cancel your order (Right of Withdrawal) before it is shipped by calling us as soon as possible at +30 211 800 5110 or by emailing [email protected].
For orders outside Greece and within the EU, the customer is responsible for all return shipping costs, unless the product received is defective or was sent incorrectly.
For orders shipped outside the European Union (EU), returns or exchanges are not possible. All international sales (outside the EU) are considered final.